Welcome to Anna Rósa Skincare online store. These terms and conditions govern how you use the Anna Rósa Skincare website (www.annarosaskincare.com) and services, please read them carefully before using this website. When you use or access this website you accept these terms and conditions and Anna Rósa Skincare Privacy and Cookie Policy in full. If you disagree with any of these terms and conditions please don’t use this website. We reserve the right to accept orders from those over 18 years of age only. If you have any questions regarding our products or services please contact us at care@annarosaskincare.com or via our live chat. Anna Rósa Skincare reserves the rights to change these terms and conditions without notice and any changes are effective immediately when published on the website. We encourage you to review these terms and conditions as often as possible.
Customer Service
We are dedicated to providing you with the best possible service. We welcome any questions, comments and suggestions about our products and services. The best way to contact us is via our email: care@annarosaskincare.com or our live chat.
We typically answer emails within 1-2 working days. If you have not received a reply from us there could be a few reasons why:
- Your email answer has not been entered correctly
- Your email was lost and has not come through
- Our reply has been blocked by your spam filter and is in your junk folder
If you have not received a reply from us within 2 working days please contact us again, ideally from another email address.
1. General
This website www.annarosaskincare.com (the“website”) is owned and operated by Anna Rósa grasalaeknir ehf (Anna Rósa Skincare or “us” or “we” or “our”). We are a registered Ltd company in Iceland. Our company address is: Anna Rósa grasalaeknir ehf, Langholtsvegur 109, 104 Reykjavik, Iceland. If you have any questions or comments about these terms and conditions please contact us at: care@annarosaskincare.com or via our live chat. “We” or “us” or “our” means Anna Rósa Skincare. “You” or “your” means the person whose order is accepted by Anna Rósa Skincare. The “recipient” means the person who receives the products bought through www.annarosaskincare.com.
2. Prices and Content
Anna Rósa Skincare takes care to ensure that prices and the content of this website, including product description, photographs and ingredients are accurate and correct at the time of publishing. All prices are shown in USD and EURO and GBP and exclude post and package charge. The price also excludes any custom duties and taxes in the recipient country. Prices may change over time without any prior notice. Anna Rósa Skincare will only accept orders if there are no material errors in the description of the products or its price on the website. In the event of an error or any content related issue, we reserve the right to correct such error without notification. Anna Rósa Skincare reserves the right to cancel any order that may have been made under the pretense of such error. All displayed price exclude VAT and delivery charges. All products are subject to availability. In the event of the product not being available we will notify you as soon as possible to weather or when it will be available again.
4. VAT, Customs and Other Charges
We are not responsible for any VAT, customs fees, admin fees or taxes each country, state, province or municipality may require. VAT, taxes and other import charges are charged by each country and for this reason Anna Rosa Skincare cannot include VAT, taxes and other import charges in the invoices that apply to individual countries. We will not pay for any additional duties or customs charged by the destination country, that is your responsibility. The customs charge, VAT or taxes is not reflected on our site at the time of checkout. We are not responsible for any delays incurred due to your country’s customs clearance procedures.
5. Products
Anna Rósa Skincare products can vary in texture, smell and consistency within each batch due to the natural ingredients that are used. Please be aware that we cannot be held responsible for stock affected by circumstances beyond our control. Anna Rósa Skincare will not be held responsible for any harm, injury or illness resulting from the use or misuse of any product. It is your responsibility to read all product instruction carefully and to use the product accordingly and strictly for the designed purpose. We are also not to be held responsible for any damage, injury or illness that can occur due to allergic responses or as a result of any other unforeseen occurrence. We recommend always doing a patch test before using any of our products.
6. The Online Course: The Healing Power of Icelandic Herbs
The course “The Healing Power of Icelandic Herb” is an online course and all the course material is available immediatly at the time of registration. You have access to the course for 12 months from the date you bought the it. After 12 months from registration you do not have any access to this course. It’s not possible to download any video’s or slides from this course. All recipes in this course are downloadable. The online coures “The Healing Power of Icelandic Herbs” contains information about 14 Icelandic Healing Herbs and 26 recipes.
7. Discount Promotional/Coupon Codes
Only one Coupon Code is permitted per each order and it must be entered correctly in the Coupon Code box provided on the checkout page. When entered correctly the Coupon Code discount will show in your basket. A Promotional/Coupon Code cannot be added to your order after you have paid and confirmed the order. A Coupon Code cannot be used in connection with a Value Set or any other offer. Promotional/Coupon Code excludes all sale items.
8. Order and Payment
We reserve the right anytime to reject, cancel or terminate any order for whatever reason and without any liability. We reserve the right to limit quantities sold or available for sale. We also reserve the right to limit or cancel orders, in our sole judgement, that appear to be placed by dealers, resellers or distributors. Once you place an order with us, we will send you an email with the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it and we are processing it.
You can pay your purchases by credit/debit card. We accept payment by Visa, Mastercard and Maestro cards. Please ensure that the details you enter are correct. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Anna Rósa Skincare, we will not be liable for any delay or non-delivery of products. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you. Risk in the products transfers to you upon delivery.
8. Cancellations and Refunds
You can not cancel the order of the online course “Healing Power of Icelandic Herbs” and have your payment refunded because all the course material is available as soon as you have paid for it. If a customer wants a refund because they think the course description is not correct compared to the course material, please send us the reason for this in writing to: care@annarosaskincare.com.
9. Privacy & Security
Anna Rósa Skincare’s privacy policy, which tells you how we will use your information, can be found at Privacy & Cookie Policy. By using this website, you consent to the processing described in the Privacy & Cookie Policy and warrant that all data provided by you is accurate.
10. Intellectual Property
All material on the Anna Rósa Skincare website, including but not limited to text, graphics, logo or code is copyrighted and the property of Anna Rósa Skincare. All rights are reserved. You cannot use, reproduce, distribute, duplicate, copy, display, sell, resell, modify or otherwise exploit our intellectual property without our prior written consent.
11. Statutory Rights
Nothing contained in these Terms and Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality or description of the goods supplied.
12. Governing Law
These terms and condition and any dispute is governed by the laws of Iceland. These terms and conditions together with our Privacy & Cookie Policy, represent a legally-binding agreement between you and Anna Rósa Skincare. Both parties hereby agree that the only jurisdiction and venue for any dispute with Anna Rósa Skincare or in any way relating to your use of this website, annarosaskincare.com is before the District Court in Reykjavík, Iceland.
13. Limitation of liability
All material displayed on this website is provided without any guarantees, conditions or warranties regarding its accuracy. Anna Rósa Skincare makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. Anna Rósa Skincare is not responsible for any direct or indirect loss or damage incurred by a customer due to delays or lack of delivery of goods regardless of the method of delivery.
14. Disclaimer: Links
This website contains links to other websites operated by parties other than Anna Rósa Skincare. These links are provided for your convenience only and we do not control such websites and are not responsible for their contents. The links found on this website do not imply any endorsement of the material on those websites and Anna Rósa Skincare is not affiliated with any of them. All links to other sites are made at your own risk and we are not responsible in any way for linked sites.
15. Security
Anna Rósa Skincare online ordering service is fully secure. We use Secure Sockets Layer (SSL) encryption technology to allow for encryption of potentially sensitive information and to ensure absolute safety and security. All credit card transaction processed from this site are also full secure through Korta, our Icelandic payment system provider.
Last updated on April 28th, 2023.